Returns and exchanges
Lioness takes pride in its products. If you are unhappy with something you have received please contact us promptly.
Any product that is faulty or damaged will be replaced or refunded within 7 days of you receiving the item.
If something is out of stock you will be notified within 24 hrs of purchase and a refund or credit will be offered to you.
For any product damaged in transit please contact Lioness within 24 hrs so we can contact our courier company and resolve any claims.
If you have a change of heart or mind it is up to Lioness’s discretion and product availability to exchange or credit. In this instance you will need to provide proof of purchase. The item must be returned to us in its original packaging and in a re-saleable condition. Postage costs will be the responsibility of the customer.
Product Fine Print
Recycled paper products also can have imperfections within the paper blend, again your understanding is requested.
The giant digital prints are shipped straight from the printers in a poster tube. Please be careful unpacking and handling these as they can crease. Recommend hanging is the use of Command 3m large hanging strips - one per corner (these do not come with the prints but can be purchased separately). These are not limited edition prints.
The screen prints are limited edition prints and will have their edition number written on them. These come flat packed.
The pillow case sets come with specific washing instructions for the protection and longevity of the print.
Forms of Payment
We accept Visa, Mastercard and Debit cards worldwide. We do not accept American Express.
New Zealand customers are welcome to pay by direct debit. Please make payment to 03 - 0578 - 0005131 - 01. In this Instance please add reference of your name and your receipt number as shown In purchase confirmation email. Shipping may take up to 4 days with this method as payment can sometimes be delayed between banks.
All Lioness prices are in New Zealand Dollars. We support New Zealand Dollar (NZD), Australian Dollar (AUD), Canadian Dollar (CAD), Euro (EUR), Great British Pound (GBP), South Korean Won (KRW), Singaporean Dollar (SGD) Chinese Yuan (CNY), United States Dollar (USD ), South African Rand (ZAR), Hong Kong Dollar (HKD), Japanese Yen (JPY).
For international customers a transaction rate of 3.25% applies. You may want to check with your bank provider regarding any other exchange rates or fees.
Lioness uses Swipe HQ which complies with global Payment Card Industry Data Security Standards (PCI PTS 3.x). Data is SSL encrypted and securely transferred to McAfee monitored secure servers.
Lioness does not have access to your credit card number at any time as Swipe processes all payments.
We are committed to protecting your privacy. We will not use your payment details to contact you in the future unless you have given consent or is directly related to a purchase on enquiry you have made. Nor will your details be passed on to a 3rd party for any marketing or research.